Career

Join Us

We are a committed team, close to our customers in a fast-growing, agile company. We develop and market technical solutions, based on artificial intelligence, for the management of the environment (urban cleaning and waste).

A framework conducive to personal development, in permanent contact with our customers for the development of a unique technology. Contact us for more detailed descriptions of the positions currently available:

Nous renforçons notre équipe du support aux clients avec un :

Technical Support Specialist 100%, (m/f), hybrid

Tasks and responsibilities

Technical Customer Service:

  • You are part of the customer service management Team with the mission to achieve high service performance and availability and high customer satisfaction
  • You monitor the status of the system and the devices in the field
  • You manage the help desk support in coordination with our service locations in Europe and in direct contact with our customers
  • You ensure the problem solving for level 1 and 2 support and coordinate level 3 support with our technical team
  • After an in-depth training on our AI computer vision solution, you deal with our remote data acquisition systems (Cortexia-box IoT – Edge components with embedded software), data flow (IT operations, LTE communication, Elastic Cloud Azure data bases) and data visualization interface (Kibana, GIS, OpenStreetMap)

Release Management and Process Improvement:

  • You test and validate the technical team’s releases, according to a change management process and a release plan that you will take ownership of
  • You take charge of the customers’ technical documentation
  • You will participate in the design of new features based on your discussions with customers. You will ensure continuous improvement and delivery using tools such as the CI/CD pipeline

Application Customer Service:

You take care of the German speaking customers for implementation, pilot projects and application know-how support

 

Qualifications

  • Education and experience in the field of IT (mandatory), as well as specialized knowledge in electrical engineering, electronics or as the case may be mechatronics/automation
  • IT expertise and high IT affinity, from running servers to running a web application
  • Proven experience in support and customer service
  • You are gifted for customer relations and interpersonal skills and like to work in a dynamic team
  • You are passioned for technical solutions in the field of sustainable development
  • German work proficiency is mandatory. Good English and French knowledge is required
  • Corresponding education & further education in an University of applied sciences

We provide an excellent work environment and the opportunity to contribute to a sustainable development and to improve the environmental impact for Smart/Clean Cities as well as the waste management applications.

 

Are you a quality-conscious, pragmatic and integrative personality?
Do you feel comfortable in an technological and sustainable company?

Then Sergio Protopapa looks forward to your direct online registration (duration approx. 7 min) or your approach by E-Mail to sergio.protopapa@swisselect.ch or an informal phone call to +41 31 388 18 17.

Pour notre filiale en France, nous cherchons un•e :

Ingénieur•e support client

Capable de comprendre les enjeux des services de propreté urbaine, tu possèdes une bonne capacité d’analyse et d’interaction avec les clients. Tu es en charge de l’installation des systèmes de mesure de propreté urbaine chez les clients, de la formation et du suivi de leur utilisation. Tu accompagnes les clients dans la prise en main de la solution et dans l’atteinte de leurs objectifs d’amélioration de la propreté, de l’impact environnemental et de l’utilisation plus efficiente de leurs ressources. Tu assures les dépannages avec le support des équipes techniques de Cortexia et possèdes idéalement une expérience de support technique de solutions alliant hard et software. Tu sais prioriser les demandes clients et rechercher de solutions, même en situation de stress.

Passionné par les défis actuels liés à l’environnement, tu souhaites t’investir dans des projets qui ont un sens et où tu peux développer ton sens des responsabilités. Tu travailleras au sein de l’équipe Cortexia France et en collaboration avec les équipes suisses, avec des déplacements sur tout le territoire de l’Hexagone. Tu développeras tes compétences dans la digitalisation des métiers de l’environnement. 

Profil minimum requis

  • Formation bac+5 : ingénieur généraliste, territorial, environnement.
  • Intérêt pour les solutions techniques à forte valeur ajoutée
  • Forte appétence pour les technologies appliquées au développement durable

Candidatures : info@cortexia.ch       

Contact : +41 21 931 45 28